Refund & Returns Policy

At Melaki Design, we want you to love your purchase. If you are not completely satisfied, we are here to help. Please review our return and refund policy below.

1. Return Eligibility

To be eligible for a return, all items must:

• Be returned within the applicable return window
• Be unworn, unwashed, unused, and undamaged
• Have all original tags attached
• Be in original packaging (if applicable)
• Include proof of purchase or order confirmation

Melaki Design reserves the right to refuse returns that do not meet these conditions.

2. In-Store Purchases

Items purchased in-store may be returned within 3 days of purchase.

• Refunds will be issued to the original payment method
• Exchanges are available based on product availability
• If an exchange item is unavailable, store credit will be issued

Proof of purchase is required for all in store returns.

3. Online Purchases

Items purchased online may be returned within 7 days of delivery.

• Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect
• Original shipping charges are non-refundable unless the return is due to our error or a defective item
• We recommend using a trackable shipping service, as Melaki Design is not responsible for lost return packages

Once your return is received and inspected, refunds will be processed to the original payment method within 5–7 business days. Depending on your bank or credit card provider, additional processing time may apply.

4. Online Orders Returned In Store

Online purchases may also be returned at our physical store location within 7 days of delivery.

Delivery date will be verified using shipment tracking.

Returned items must meet all online return conditions:

• Original tags attached
• Unworn/unwashed
• Original condition
• Proof of purchase or order confirmation

5. Exchanges

Exchanges are subject to product availability.

If the requested exchange item is unavailable:

• Store credit will be issued for the approved return amount.

6. Non-Returnable / Final Sale Items

The following items cannot be returned or exchanged:

• Intimate apparel, lingerie, and swimwear (for hygiene reasons)
• Gift cards
• Final sale, clearance, discounted, or promotional items marked as non-returnable
• Custom or personalized items
• Items marked “Final Sale” or “Non-Returnable” at checkout or in-store
• Soap
• Downloadable products
• Some health and personal care items

7. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Email: melakidesign@gmail.com
Phone: 223-232-9043

Please include:

• Order number
• Photos of item
• Photos of packaging

If approved, we will cover return shipping costs and provide either:

• Replacement item, or
• Full refund

8. How to Initiate a Return

To request a return for an online order:

Email melakidesign@gmail.com with:

• Order number
• Reason for return

All returns must be approved before being mailed back.

Return instructions and return address will be provided after approval.

9. Return Refusal / Fraud Protection

Melaki Design reserves the right to refuse returns, refunds, or exchanges in cases including but not limited to:

• Suspected fraud or abuse
• Excessive return activity
• Returned merchandise not in resellable condition
• Missing tags or proof of purchase

10. Contact Us

Questions about returns or refunds?

Melaki Design
Email: melakidesign@gmail.com
Phone: 223-232-9043